In development
Nimbus Shield Support and Data Deletion
Contact support, report a problem, manage local data, and get help with Google Play subscriptions and purchase restoration.
Contact support
- Email [email protected] with a clear subject, such as 'Nimbus Shield Support' or 'Nimbus Shield Privacy Request'
- Describe the issue, what you expected to happen, what happened instead, and the steps that reproduce it
- Include the Nimbus Shield app version, Android version, device model, and whether the problem occurs consistently
- For a purchase issue, say whether you are signed into the Google Account used for the original purchase and whether Restore Purchases was attempted
- Do not send passwords, complete payment-card information, database files, voice transcripts, medication details, journal entries, or other unnecessary health data
Delete one entry
- Open the relevant record from the timeline, calendar, journal, or other history view
- Choose the delete action and confirm the deletion when prompted
- Deleting an entry removes the local record from Nimbus Shield, but it does not delete copies you previously exported or shared
Clear All Data
- In Nimbus Shield, open Settings > Data Management > Clear All Data
- Review the warning carefully and confirm only if you intend to remove all app-controlled local data
- Clear All Data is intended to remove local databases, preferences, exports in app-controlled storage, caches, reminders, and downloaded model data
- This action cannot recall files already shared or remove copies held by another app, service, healthcare professional, or other recipient
Clear Android app storage or uninstall
- Android labels vary, but you can generally open Android Settings > Apps > Nimbus Shield > Storage & cache > Clear storage
- Clearing Android app storage removes Nimbus Shield's locally stored application data from that device and returns the app to a fresh state
- Uninstalling Nimbus Shield removes app-controlled local data from the device, subject to Android behaviour, but does not remove previously shared exports or service-provider records
- Nimbus Shield has no cloud health-record account and cannot remotely retrieve, edit, or delete records that remain only on your device
Subscriptions and automatic renewal
- Nimbus Shield may offer monthly and yearly subscription periods; the available period, price, taxes, and renewal date are displayed by Google Play at purchase
- Subscriptions renew automatically unless cancelled before the next renewal according to Google Play terms
- Clearing app data or uninstalling Nimbus Shield does not cancel a Google Play subscription
- To cancel on Android, open subscriptions in Google Play, select Nimbus Shield, tap Cancel subscription, and follow the instructions
- Cancellation normally stops the next renewal; access may continue through the period already paid for
- Google Play handles billing and refund requests under its policies and applicable law
Restore Purchases
- Sign in to the Google Account used for the original Nimbus Shield purchase
- Connect to the internet, open Nimbus Shield's subscription screen, and select Restore Purchases
- Restoration depends on valid Google Play records and Google Play and RevenueCat availability, so it may take time or temporarily fail
- If a valid purchase is still not recognised, email [email protected] with the app version and a description of the issue; do not send complete payment-card information or health records
Privacy requests and deletion limits
- Send privacy requests to [email protected] with the subject 'Nimbus Shield Privacy Request'
- Most health information remains only on your device, so Nimbus Shield support cannot access or delete it remotely
- Reasonable identity verification may be required for information actually controlled by the app operator
- Google Play, RevenueCat, analytics, crash-reporting, email, or other providers may retain information under their own legal, accounting, security, fraud-prevention, and retention requirements
- Clearing local data does not cancel a subscription or necessarily erase Google Play purchase history
Nimbus Shield is a tracking and informational tool. It does not diagnose, treat, cure or prevent any disease. Its findings are not medical advice. If you are experiencing a medical emergency, call your local emergency services immediately.
Nimbus Shield is in pre-release preparation. These public instructions will be updated if app navigation or support procedures change before launch.